Lead Telecom Engineer

**CLIENT UNABLE TO SPONSOR AT THIS TIME**

**FULL TIME ONLY, NO C2C CANDIDATES**

Responsibilities:

  • Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, Cloud) of high complexity to fulfill business needs for performance and cost benefits
  • Serve as a technical lead for hardware installation, configuration, and operational support of Telecom infrastructure.
  • Provide 3rd level technical support to clients and to technical teams to resolve telecom issues and to support the implementation of new solutions
  • Evaluate new technology and bring opportunities forward that would improve the future Telecom architecture, performance, and services
  • Ensure full compliance of Key Controls and Technical Service Requirements for all Telecom architecture, designs, and implementations both past and present
  • Ensure all changes go through appropriate review, change control, and acceptance before implementation
  • Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations
  • Build and maintain relationships with teams and third parties on Telecom development or support issues
  • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  • Work with the Information Security team to ensure solutions deployed meet security requirements and provide technical assistance for investigation and analysis of security alerts
  • Development of processes and procedures for use by the IT Ops Team and third parties in the management of Telecom environments
  • Develop and position solutions and build plans to effectively gain buy-in from all participants
  • Develop and streamline processes to further improve delivery of Telecom services
  • Provide recommendations to management team to increase effectiveness of organization and technology solutions

Qualifications:

  • Minimum of 5 years of Telecom management experience and deep expertise in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems and other types of architectures
  • Advanced Knowledge of PBX and IVR routing schemes, capabilities and concepts
  • Advanced knowledge of customer support call flows and network architectures
  • Advanced knowledge in Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management)
  • Advanced knowledge in the maintenance and implementation of Avaya and/or Cisco systems
  • Previous Telecom design and development experience
  • Previous experience on complex solutions is required
  • Experience with all aspects of high availability fault tolerant architectures
  • Ability to explain complex ideas and concepts to both a technical and nontechnical audience
  • Experience developing technical diagrams with tools such as Microsoft Visio
  • Expert skillset with scripting in vbscript or PowerShell
  • Degree (Bachelors of Arts (BA) or Bachelors of Science (BS))
  • Ability to work in a fast-pace environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines
  • Avaya, Cisco and other Telecom focused certifications highly desired
  • ITIL certification preferred

Job Location:

Baltimore, MD

Job Description:

**CLIENT UNABLE TO SPONSOR AT THIS TIME** **FULL TIME ONLY, NO C2C CANDIDATES** Responsibilities:
  • Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, Cloud) of high complexity to fulfill business needs for performance and cost benefits
  • Serve as a technical lead for hardware installation, configuration, and operational support of Telecom infrastructure.
  • Provide 3rd level technical support to clients and to technical teams to resolve telecom issues and to support the implementation of new solutions
  • Evaluate new technology and bring opportunities forward that would improve the future Telecom architecture, performance, and services
  • Ensure full compliance of Key Controls and Technical Service Requirements for all Telecom architecture, designs, and implementations both past and present
  • Ensure all changes go through appropriate review, change control, and acceptance before implementation
  • Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations
  • Build and maintain relationships with teams and third parties on Telecom development or support issues
  • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  • Work with the Information Security team to ensure solutions deployed meet security requirements and provide technical assistance for investigation and analysis of security alerts
  • Development of processes and procedures for use by the IT Ops Team and third parties in the management of Telecom environments
  • Develop and position solutions and build plans to effectively gain buy-in from all participants
  • Develop and streamline processes to further improve delivery of Telecom services
  • Provide recommendations to management team to increase effectiveness of organization and technology solutions
Qualifications:
  • Minimum of 5 years of Telecom management experience and deep expertise in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems and other types of architectures
  • Advanced Knowledge of PBX and IVR routing schemes, capabilities and concepts
  • Advanced knowledge of customer support call flows and network architectures
  • Advanced knowledge in Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management)
  • Advanced knowledge in the maintenance and implementation of Avaya and/or Cisco systems
  • Previous Telecom design and development experience
  • Previous experience on complex solutions is required
  • Experience with all aspects of high availability fault tolerant architectures
  • Ability to explain complex ideas and concepts to both a technical and nontechnical audience
  • Experience developing technical diagrams with tools such as Microsoft Visio
  • Expert skillset with scripting in vbscript or PowerShell
  • Degree (Bachelors of Arts (BA) or Bachelors of Science (BS))
  • Ability to work in a fast-pace environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines
  • Avaya, Cisco and other Telecom focused certifications highly desired
  • ITIL certification preferred

Job Qualifications:

**CLIENT UNABLE TO SPONSOR AT THIS TIME**

**FULL TIME ONLY, NO C2C CANDIDATES**

Responsibilities:

  • Plan, design, implement, and provide ongoing support of Telecom solutions (Avaya, Cisco, Cloud) of high complexity to fulfill business needs for performance and cost benefits
  • Serve as a technical lead for hardware installation, configuration, and operational support of Telecom infrastructure.
  • Provide 3rd level technical support to clients and to technical teams to resolve telecom issues and to support the implementation of new solutions
  • Evaluate new technology and bring opportunities forward that would improve the future Telecom architecture, performance, and services
  • Ensure full compliance of Key Controls and Technical Service Requirements for all Telecom architecture, designs, and implementations both past and present
  • Ensure all changes go through appropriate review, change control, and acceptance before implementation
  • Lead development, testing and QA functions to ensure that projects are securely delivered and fulfill expectations
  • Build and maintain relationships with teams and third parties on Telecom development or support issues
  • Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  • Work with the Information Security team to ensure solutions deployed meet security requirements and provide technical assistance for investigation and analysis of security alerts
  • Development of processes and procedures for use by the IT Ops Team and third parties in the management of Telecom environments
  • Develop and position solutions and build plans to effectively gain buy-in from all participants
  • Develop and streamline processes to further improve delivery of Telecom services
  • Provide recommendations to management team to increase effectiveness of organization and technology solutions

Qualifications:

  • Minimum of 5 years of Telecom management experience and deep expertise in Telecom solutions including maintenance and implementation of Avaya and/or Cisco systems and other types of architectures
  • Advanced Knowledge of PBX and IVR routing schemes, capabilities and concepts
  • Advanced knowledge of customer support call flows and network architectures
  • Advanced knowledge in Telecom operations support (PBX, IVR, Carrier Ops, Call Processing, Network Management)
  • Advanced knowledge in the maintenance and implementation of Avaya and/or Cisco systems
  • Previous Telecom design and development experience
  • Previous experience on complex solutions is required
  • Experience with all aspects of high availability fault tolerant architectures
  • Ability to explain complex ideas and concepts to both a technical and nontechnical audience
  • Experience developing technical diagrams with tools such as Microsoft Visio
  • Expert skillset with scripting in vbscript or PowerShell
  • Degree (Bachelors of Arts (BA) or Bachelors of Science (BS))
  • Ability to work in a fast-pace environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines
  • Avaya, Cisco and other Telecom focused certifications highly desired
  • ITIL certification preferred
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